HotSpot: Employee Communications Blog

How to Communicate When You Don't Have All the Answers

Posted by Spitfire Communications on Sep 23, 2020 11:15:00 AM

 

Whether it’s expediting the candidate experience, enriching employee onboarding, streamlining Open Enrollment or tackling a one-off issue, it’s generally assumed that employees can look to their employers for insights, information and timely solutions. In fact, 67% of employees believe their employer offers the most effective response to the Coronavirus pandemic.

 

And, while it’s more critical than ever for employers to communicate through challenges their workers are facing, it’s equally important to admit the unknowns. If you don’t have all the answers, it’s okay to say so. Be as transparent as possible about the ways your organization is working to get answers, respond to obstacles and uncertainty in a timely manner, and don’t be afraid to overcommunicate as needed.

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Tags: Employee Communications, Employee Engagement, Open Enrollment, communication strategy, 2020, COVID

Increasing Employee Engagement During a Difficult Open Enrollment Season

Posted by Spitfire Communications on Sep 3, 2020 10:00:00 AM

As employers begin planning for this year’s Open Enrollment season, many are facing the newfound challenge of educating employees about benefits selections from afar. COVID-19 has ushered in a whole new world of work for companies around the globe, and clear and consistent employee communications are essential to keeping workforces connected and informed.

With that said, Open Enrollment is still an opportune time to engage your employees and update them on benefits they can use to navigate these unprecedented times. It’s also a proactive way to highlight offerings that enhance employee wellness — even (and especially) if they’re working from home.

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Tags: Employee Communications, Employee Engagement, Open Enrollment, communication strategy, 2020, COVID

"The New Normal" – A Well-Being Communications Case Study

Posted by Spitfire Communications on Aug 19, 2020 10:15:00 AM

The Situation: How COVID is Changing the Way We Work

The unprecedented circumstances surrounding COVID-19 heightened the need for clear and compassionate employee communications. As workers quickly transitioned from a "typical" workday to some juggling remote work and wondering what returning to work would be like in the "new normal", many have turned to their employers for clarity about what comes next.

When COVID-19 began its rapid spread, it brought with it a wave of uncertainty and unexpected changes for employees. Our client, a leading global specialty chemical manufacturing and performance materials company, recognized the toll the pandemic could take on its employees' well-being right away. During this time, they observed a noticeable decline in Employee Assistance Program (EAP) activities in Q1 (down 33% from Q1 2019) and participation in their Well-Being program was pacing behind 2019 metrics.

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Tags: Employee Communications, Employee Engagement, Open Enrollment, communication strategy, digital, 2020, COVID

Rethink Your Open Enrollment Strategy and Go Virtual

Posted by Spitfire Communications on Jul 23, 2020 10:30:00 AM

If you are an HR professional or a benefits specialist, capturing employees' attention can be a challenge even in optimal Open Enrollment scenarios. This season, the unprecedented circumstances surrounding COVID-19 are adding an extra layer of complexity and the need for technological tools and communications that can reach an expanding remote workforce.

As employees grapple with a shifting sense of “normal,” many are working from home with additional responsibilities— from homeschooling their children to helping high-risk family members stay safe in isolation. Not to mention the stresses that can stem from job security and an uncertain global future.

The Pressing Need for Virtual Enrollment

From healthcare coverage to contribution elections, Employee Assistance Programs and other ancillary benefits, getting employees to make timely benefits decisions will be more crucial than ever in a COVID-19 world. But how will you provide benefits information to employees who might be working remotely or facing imminent changes to their employment status?

This season, think about offering a virtual Open Enrollment, so you can capture and keep employees' attention, regardless of where they are. If you have an existing benefits website or intranet, you’re already a step in the right direction!

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Tags: Employee Communications, Employee Engagement, Open Enrollment, communication strategy, digital, 2020, COVID

5 Ways to Future-Proof Your Employee Benefits Package

Posted by Spitfire Communications on Nov 18, 2019 10:45:00 AM

It’s never too soon to start thinking about what to include in your 2020 and 2021 employee benefits packages. How can your HR team stay flexible yet current with a series of compliance changes? Which benefits will be seen as non-negotiables in competitive job offers? Global HR firm Mercer recently unveiled its annual list of the top compliance issues employers should consider when compiling their benefits packages for 2020. 

Here Are The Top 5 Offerings Set to Become Staples in the Benefits Packages of 2020... and Beyond:

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Tags: What's Trending, Employee Communications, Open Enrollment, communication strategy, Marketing Mindset, Marketing, Employee Marketing, benefit package

5 Tips to Help You Through Open Enrollment

Posted by Spitfire Communications on Oct 9, 2019 12:12:04 PM

If you’re feeling a little bit frazzled at the thought of Open Enrollment, it might be time for you to take a different organizational approach.

To help you streamline your thoughts and create a successful battle plan, here is a list of five easy tips to fully prepare for the Open Enrollment rush and stay productive when things get hectic: 

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Tags: Employee Communications, Open Enrollment, internal communications, communication strategy, Marketing Mindset, Marketing, Employee Marketing

Post-Open Enrollment: Keep the Momentum Going

Posted by Spitfire Communications on Dec 3, 2018 10:10:00 AM

Congratulations... another Open Enrollment is in the books! As benefit communicators, we understand the time and energy it takes to complete a successful Open Enrollment campaign — and to get it just right. While you are probably ready to take a much-needed break from thinking about employee benefits communications, we encourage you to take this time to reflect and optimize your communication strategy.

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Tags: Employee Communications, Open Enrollment, internal communications, communication strategy, Employee Marketing, 2019

Move Your Open Enrollment Campaign Online

Posted by spitfireWeb on Aug 19, 2015 8:00:33 AM

At Spitfire, we know that Open Enrollment is a very important time of year for your Human Resources Department and Employees.  Effectively communicating benefit plans and options at the right time and engaging with your target audience is critical to your Open Enrollment campaign’s success.  We offer the following solutions:

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Tags: Employee Communications, Employee Engagement, Open Enrollment, Human Resources

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About This Blog

Spitfire’s very own blog, where we’ll shed light on best practices, insights, and experiences in the field of employee communications

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